Privacy Policy ice818
— Data Protection Member Privacy

Ice818 collects various types of personal information to enable us to provide a safe, seamless, and personalized service for every member. The information we collect can be grouped into several main categories:

All data collected has a clear and lawful purpose. We do not collect information beyond what is necessary to provide ice818 services safely and efficiently.

Ice818 collects personal information through various transparent channels that are disclosed to members:

• Registration Form: Basic information you provide when registering a new account, such as your name, phone number, and email.
• KYC Process: Identity verification documents uploaded at the request of the ice818 security team to confirm account authenticity.
• Financial Transactions: Details shared when making a deposit or withdrawal via online banking or e-wallets.
• Platform Usage: Data automatically generated as you browse, play, or interact with features on the ice818 platform.
• Customer Support Interactions: Information you share when contacting the support team via live chat or email.
• Cookies and Similar Technologies: Session data and preferences collected via cookies when you use the ice818 website or app.

We are committed to ensuring that the data collection process is conducted transparently, and you will be informed of any additional data requirements before such information is requested.

Every piece of information collected by ice818 is used for a specific and lawful purpose. We do not use your data for undisclosed purposes:

• Identity Verification & Account Security: Ensure each account is owned by a legitimate individual and protect your account from unauthorised access.
• Transaction Processing: Process deposits and withdrawals accurately and securely, including verification of the payment methods used.
• Anti-Money Laundering (AML) Compliance: Monitor and report suspicious activity to the relevant authorities as required under Malaysian law.
• Personalized User Experience: Deliver game recommendations, relevant promotions, and personalised content based on your preferences and usage patterns.
• Service Communications: Send important notifications such as transaction confirmations, account security updates, and system alerts.
• Customer Support: Provide accurate and effective assistance when you contact the ice818 support team.
• Responsible Gaming: Monitor gaming patterns to identify signs of problem gambling and offer appropriate assistance.
• Platform Improvements: Analyse usage data in aggregate to improve the performance, features, and overall experience of the ice818 platform.

Ice818 respects its members' privacy and does not share personal data indiscriminately. Data sharing only occurs in specific permitted circumstances:

• Payment Service Providers: Required financial data is shared with trusted payment service providers such as banks and e-wallet operators to process your transactions.
• Game Providers: Minimum account information required is shared with licensed game providers to enable access to their games.
• Relevant Authorities: Certain data may be disclosed to government authorities, law enforcement agencies, or regulatory bodies if required by law or a valid court order.
• Technology Partners: Technical service providers such as cloud platforms and cybersecurity services that assist us in operating the platform, bound by strict confidentiality agreements.

Ice818 continuously invests in the latest security infrastructure to protect members' personal data. Our security measures include:

• 256-bit SSL Encryption: All communications between your device and ice818 servers are encrypted using the latest TLS protocol, making data unreadable to any intercepting party.
• Two-Factor Authentication (2FA): An additional security layer that ensures only the true account owner can access or make critical changes to the account.
• 24/7 System Monitoring: Our cybersecurity team continuously monitors our systems to detect and respond to any threats or suspicious activity in real time.
• Regular Security Audits: Penetration testing and independent security audits are conducted regularly by certified third-party security experts.
• Internal Access Controls: Minimum access principle — ice818 staff may only access data necessary for their specific duties, and all access is logged and monitored.

Ice818 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functions such as login authentication, session security, and navigation. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect information about how you use the platform — pages visited, time spent, and errors encountered — to help us improve our services.
• Functionality Cookies: Save your preferences such as interface language, display settings, and game preferences so you do not need to reconfigure them each time you log in.
• Analytics Cookies: Help us understand overall usage patterns in aggregated and anonymised format for platform improvement purposes.

You can manage or disable cookies through your browser settings at any time. However, disabling essential cookies may affect your ability to use certain features of the ice818 platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and ice818's policies, you have the following rights regarding your personal data:

Ice818 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by law:

• Active Account Data: Retained for as long as your account remains active on the ice818 platform.
• Data After Account Closure: Financial transaction records and KYC data are retained for a minimum of 7 years after account closure to comply with anti-money laundering legal requirements.
• Log and Security Data: Access logs and security data are retained for 2 years for investigation purposes in the event of a security incident.
• Marketing Data: Retained until you withdraw consent to receive marketing communications from ice818.

Once the retention period expires or you submit a valid deletion request, your data will be securely deleted using methods that ensure it cannot be recovered.

The ice818 platform is strictly for adults aged 21 years and above. We do not intentionally collect or process any personal information from individuals below this age limit.

If we discover that personal data of an individual under the age of 21 has been collected without valid parental or guardian consent, we will promptly take the following actions:

• Suspend the relevant account immediately while an investigation is conducted.
• Delete all related personal data as promptly as possible once verified.
• Return any funds in the account to the original deposit method.

Ice818 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the technology we use. Here is how we manage such changes:

• The "Last Updated" date at the top of this page will be updated whenever changes are made to the Privacy Policy.
• Significant changes will be communicated to members via in-platform notifications or email at least 14 days before it takes effect.
• Minor updates such as clarifications or grammatical corrections may be made without prior notice.
• Continued use of the ice818 platform after the effective date of any changes constitutes acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to ensure you always understand how we handle your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or how ice818 handles your personal data, we are here to help through the following channels:

Our data protection team is committed to addressing every inquiry seriously and providing clear, accurate, and helpful responses. Your privacy is not merely a legal obligation to us — it is a core value of ice818 that we uphold with full responsibility.